Associate - Customer Service - Work At Home Job at Sutherland Global, Vinita, OK

bHY5MEtrMDgybGk0QjNwaXREVFY4bFYzRWc9PQ==
  • Sutherland Global
  • Vinita, OK

Job Description

COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate. Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations. We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site. The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.

**Work on interesting projects wherever you are, at home or in one of our offices around the world.**

At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.

* 43,000,000 Monthly Transactions

* 120 Fortune 1000 Clients

* 34 Years

* 19 Countries

* 1 You

**Associate - Customer Service - Work At Home**

**Req:** 22001248_en City: Clark State: Pampanga PH Work Location: Berthaphil II hide-job: 22001248_en PH **Job Description:**

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Consultants in this role get to:**

**Strengthen relationships:** Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.

**Develop problem solving abilities:** Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.

**Teamwork:** Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.

**Improve technical skills:** Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

**Qualifications:**

**Our most successful candidates have:**

* High School diploma or equivalent

* Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)

* Direct client contacts technical support experience

* Excellent verbal and written communication skills

* Strong problem-diagnosis and problem-solving skills

* Multi-tasking skills, showcased using several applications

* Experience working with CRM applications (preferred)

* Ability to be goals oriented

* Strong communication skills and ability to express ideas clearly

* To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone

Job Tags

Full time, Temporary work, Remote job, Work from home,

Similar Jobs

Roots Natural Kitchen

Food and Event Delivery Driver Job at Roots Natural Kitchen

 ...FOOD AND EVENT DELIVERY DRIVER At Roots, we are passionate about making healthy food taste awesome. We strive to empower people through natural food and believe in the potential of humans to do great things. We believe that great food can fuel any lifestyle--whether... 

USAA

Inside Sr. Property Adjuster Job at USAA

 ...Why USAA?Lets do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nations military, but we all share in the mission... 

Sutter Health Corporation

Customer Service Agent - Work From Home Job at Sutter Health Corporation

 .../Knowledge/Skills** Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably...  ...communication skills Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed... 

Integrity Staffing Group

Property Accountant Job at Integrity Staffing Group

 ...Property Accountant Opportunities in the Southfield, MI Area!! Direct Hire! Hybrid Remote Work Schedule! A Michigan based company with a facility in Southfield, MI area is currently seeking Full Time Property Accountants for Direct Hire opportunities to join their... 

Exclaimer

UX Designer Job at Exclaimer

 ...UX Designer Department: Product Employment Type: Permanent - Full Time Location: US - Boston Description We are seeking a highly skilled and experienced Product UX Designer with a strong emphasis on creative direction, branding, UI design, and design...