Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Unit/Role Specific Info

Global Services Group (GSG) offers a great pathway into Amex to build knowledge and experience about operations and leadership skills - including servicing, back office, Credit & Collections, card member acquisition and fraud detection.

Our Industrial Engineers act as internal business consultants to support our servicing and operations business groups. Our primary goals are to enable superior customer experiences while reducing costs, by applying thought leadership and innovation to identify process improvement opportunities. You will be leading and supporting efforts to collect data, analyze for insights, develop proposals & recommendations for senior leadership, and deploy improvements to our systems & processes. Projects will give expo sure to multiple different business groups across the Enterprise, coordinating with Technologies, Finance, Risk, Operations, Marketing, Brand, external vendors, and many more.

How will you make an impact in this role?

• Directly lead projects & make a real-world impact on our business & Card Members.
• Gain experience by creating effective strategies, systems, and processes.
• Implement your statistical manufacturing tools and consulting techniques in the finance industry.
• Work as a team member in a large engineering organization of IEs, Analysts, & Project Managers - dedicated to helping improve business processes & drive optimization.
• Experience diversified opportunities at our service center, including diverse career growth opportunities horizontally and vertically within the organization.
• Receive a competitive internship compensation package.

This position will be based in Phoenix, AZ

Minimum Qualifications

• Currently enrolled in a full-time Bachelor’s degree program as a sophomore or junior with a graduation date between December 2025 - June 2027.
• Ability to communicate verbally clearly and consistently and in writing with superiors & peers.
• Adept at root cause and quantitative analysis using analytical skills.
• Understanding of continuous process improvement & problem-solving methodologies.
• Strong interpersonal skills with the capacity to work independently or in teams.
• Results driven with the ability to own projects & initiatives end-to-end.
• Demonstrated ability to drive project implementation working with diverse customer groups.
• Knowledge & exposure using common IE software (such as Excel, SQL, etc ).
• Knowledge, exposure, or expertise in multiple IE topics, such as the following:
• Continuous improvement, intricate problem solving, cost benefit analysis, Six Sigma, lean, project management, statistics, operations research, forecasting, quality control/statistical process control, work/motion study, design of experiments, process or value stream, mapping, etc.

Preferred Qualifications

• Currently enrolled in a full-time bachelor’s degree program in one of the below areas or similar:
• Industrial, Manufacturing, Systems, or Operations Engineering
• Informatics
• Information Technology/Systems
• Supply Chain Management
• Engineering Management

Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you.

Salary Range: $24.05 to $63.00 hourly + sign-on bonus

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the
company will not pursue visa sponsorship for these positions

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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