Customer Success Agent - Fishers, IN Job at Freedom Mortgage, Fishers, IN

bHZOMEowazgwVnU0QUh4dHRUTGQvbEorSEE9PQ==
  • Freedom Mortgage
  • Fishers, IN

Job Description

Summary:

This position is remote to start but needs to be local to Fishers, IN . The Agent, Customer Success will support FMC's Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.

Essential Job Duties and Responsibilities include:
  • Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
  • Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
  • Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
  • Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
  • Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
  • Maintain regular and punctual attendance. Comply with all company policies and procedures.
  • Performs other related duties as assigned.

Education and/or Experience :
  • High School Graduate/GED
  • 0-1 Years related work experience preferred

Licensure, Certification, Requirements:

None required

Specialized Skills & Knowledge Requirements

N/A

People Management Level:

This position is an individual contributor.

Workplace Conditions:
  • Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
  • Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time
  • Reaching/Working Overhead: N/A: does not require this activity.
  • Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time
  • Special Vision or Hearing Requirements: N/A: does not require this activity.
  • Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
  • Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
  • Driving: N/A: does not require this activity.

Environmental Risks:

Exposure to hazardous materials, chemicals and/or fumes: N/A

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

Job Tags

Work experience placement, Local area, Remote job,

Similar Jobs

Superior Court of California, County of Riverside

Interpreter - B Job at Superior Court of California, County of Riverside

 ...Court has a place for you! We have an opportunity for an Interpreter. We are seeking qualified individuals to perform Spanish...  ...Process All applicants are required to submit a completed online application and supplemental questionnaire. To learn more... 

ICONMA, LLC

Hadoop Developer with Teradata Job at ICONMA, LLC

 ...Atlanta, GA/Hybrid Duration: 12 months Required (hard) skills/experience: Hadoop- 10+ years experience with Hadoop (Primary), Teradata, and Unix/Shell scripts As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages... 

The Laurels of Huber Heights

Social Worker Job at The Laurels of Huber Heights

 ...Are you a social worker dedicated to improving the lives of seniors? As a social worker at The The Laurels of Huber Heights, you will provide...  ..., and maintains communication with resident and families. Assists guests with financial and legal matters (e.g., applying for... 

USAA

Sr. Injury Adjuster (Sign-On Bonus) Job at USAA

 ...Why USAA?Lets do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nations military, but we all share in the mission... 

Medsurg Sales Staffing

Medical Device Sales Associate- Pittsburgh Job at Medsurg Sales Staffing

 ...Job Description Job Description Blue chip medical device manufacturer is looking to fill a "Sales Associate" position. All work related expenses are covered by the company. Company will pay for your car. Extensive healthcare and retirement benefits packages. Superior...