Job Description

Job Description

Job Description

Come grow with us!

First Commerce is expanding! We want you to join our dynamic, winning team. At FCCU, you can expect competitive pay, best in class benefits, initial and ongoing training and development, and career growth opportunities. Don't just look for a job, consider a career where you empower people to enhance their financial well-being and make a difference to our communities. Apply with us today!

The primary purpose of this position is to assist First Commerce in fulfilling our Vision of Empowering Generations, Transforming Communities. The Fraud Analyst I is responsible for the detection and prevention of possible fraud against FCCU and its members. This team member is responsible for detailed and involved research and analysis of activity to assess levels of fraud risk or threat. This team member conducts research and analyzes member accounts for possible cases of fraud and ensures the most efficient fraud loss prevention strategies are utilized. This team member identifies patterns affecting accounts and recommends changes to network strategies. This team member works with team members and outside agencies in prevention, detection, and resolution of fraud. This team member assesses the level of risk and makes decisions which directly impact the member's experience and risk to the credit union.

RESPONSIBILITIES:

• Responds to daily fraud alerts in Verafin for possible fraudulent activity and supporting investigative functions.
• Monitors member accounts for possible fraud using internal reports (external transfers, check fraud, ATM fraud, mobile deposit fraud, bill pay fraud, Zelle fraud, etc.).
• Advises Management of any increases in specific fraud areas or any trends related to fraud and provides possible solutions to mitigate those trends.
• Actively participates in the Big Bend Fraud Task Force by attending monthly meetings and provides input on group discussions. Uses the Task Force to expand network contacts for fraud investigations.
• Files fraud cases with law enforcement agencies and ensures that FCCU is filed as the victim on cases in which a loss occurs.
• Assists with filing claims with FCCU's insurance company for fraud losses.
• Monitors and responds to Helpdesk tickets for physical access requests, including FOB and alarm code requests.
• Monitors daily Debit Card Risk Matrix reports and notifies members, when necessary, of card revocation.
• Files worthless checks with the State Attorney's Office.
• Testifies on behalf of FCCU in any criminal case where physical testimony is required.
• Develops, prepares, and provides monthly reports of fraud related data and expert commentary.
• Processes restitution payments and follows up with the Department of Corrections to ensure payments to FCCU are received.
• Monitors security through FCCU DVRs, making recommendations when cameras need to be relocated or repaired and checking to ensure the times are in sync with Symitar.

Other Responsibilities:

• Performs job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida, and any applicable State laws for financial centers located in other States.
• Complies with Reg E, BSA, OFAC, and CIP requirements such as reporting suspicious or unusual activity to the manager.
• Fully supports in actions and words FCCU's Vision, Mission, Core Values, and Service Values.
• Attends meetings timely and as required; reports to work as scheduled and adheres to FCCU's dress code.
• Performs other duties as assigned.

REQUIREMENTS :

• Excellent written and verbal communication skills are required.
• Ability to represent FCCU in a professional manner when dealing with external agencies, including law enforcement.
• This role requires a high degree of confidentiality.
• Intermediate Microsoft Windows suite including Word, Excel, and Access.
• Strong database skills preferred.
• Must have analytical skills and a proven ability toward conflict resolution.
• Individuals must be detail oriented, a self-starter, and prior demonstration of good judgment.
• Works independently to accomplish tasks.
• Must exhibit a "Can Do" attitude.

EDUCATION AND EXPERIENCE:

• A minimum of a high school diploma; college degree preferred.
• 1-3 years' experience working in fraud prevention and/or regulatory compliance or 1-3 years' accounting experience inclusive of account analysis. Previous experience with Verafin preferred.

BENEFITS:

We know satisfied employees are key to a thriving business and are pleased to offer:

• Competitive annual salary (to be disclosed to candidates meeting minimum qualifications)
• Health, dental, vision, disability, life, and pet insurance options with generous company sponsorship which includes free 24/7 mental & behavioral telehealth coverage
• Two (2) weeks paid time off (this increases to 3, 4, and 5 weeks with additional years of service)
• One (1) week sick leave (this increases to 2 weeks with additional years of service)
• Eleven (11) paid holidays, one (1) personal floating holiday, and paid volunteer time
• 401k with up to 4% employer match, vested from your first day on the job
• Eco-friendly cash bonus for carpooling, biking, or using public transportation
• Professional development programs, scholarships, and internal committee leadership opportunities
• Charitable contribution matching
• Exclusive rewards and discounts on things like movie tickets, travel, shopping, and more
• Referral incentives for mortgage products and recruitment
• Fun perks in the office with a company culture where you are more than just a number

If you think you'd be a good fit, we'd love to see you apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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