Geek Squad Advanced Repair Agent Job at Best Buy, Rogers, AR

bC81K0owNDkwVnF6QTM5aHV6RFU4bEovR0E9PQ==
  • Best Buy
  • Rogers, AR

Job Description

Job Description

The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
  • Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
  • Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Basic Qualifications
  • 6+ months experience diagnosing, troubleshooting, or repairing technology products
  • Experience actively using and learning about consumer electronics
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary. Best Buy

Job Tags

Holiday work, Flexible hours, Night shift, Weekend work,

Similar Jobs

Urgent Team Management

Family Nurse Practitioner / Physician Assistant at Ascension Saint Thomas Urgent Care Job at Urgent Team Management

 ...experienced Nurse Practitioners or Physician Assistants to join our dynamic healthcare team in...  ...a crucial role in providing exceptional medical care to patients of all ages with a wide...  ...Reimbursement Paid Time Off and MORE! PRN BENEFITS INCLUDE: 401K plan with... 

Children's Museum of Pittsburgh

Museum Educator Job at Children's Museum of Pittsburgh

 ...JOB ANNOUNCEMENT Museum Educator Casual Part Time, Hourly Compensation: $16.00 per hour About The Museum: The Children's Museum of Pittsburgh provides innovative and inclusive museum experiences that inspire kindness, joy, creativity and curiosity for all... 

State University of New York at Plattsburgh

PRODiG+ Fellow Job at State University of New York at Plattsburgh

 ...SUNY Plattsburgh we are proud to have been selected to offer a PRODiG+ Fellowship opportunity to start Fall 2025 for a career as an academic in the discipline of Nursing. This Fellowship is a unique two-year opportunity to join a faculty and receive enhanced supports... 

Sovah Health - Danville

Surgical Tech II - Nights Job at Sovah Health - Danville

 ...home to a thriving art and entertainment scene, numerous local restaurants and shops, diverse educational institutions, and vast...  ...or equivalent required. Graduate of a Program in Surgical Technology preferred. DragEditDelete Required Skills: Requires... 

Mosaic

Community Inclusion Specialist - Remote Work from Home (Hiring Immediately) Job at Mosaic

 ...Are you looking for a meaningful work opportunity in your home? Become a Host Home / Shared Living provider with Mosaic at Home! Average annual income of $33,000 (federally tax-free) plus room & board . You must reside in the state of Illinois (due to state funding)...