Hospitality Leader Job at Rose International, Cleveland, OH

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  • Rose International
  • Cleveland, OH

Job Description

  • Will NOT have any direct reports reporting to them

  • Responsible for conference room booking and room conflict resolution, book travel, expense reporting

  • Conflict management and resolution of conference room bookings

  • Work with cross-functional teams (AV, IT, Facilities, Concierge) to coordinate events and client meetings

  • Responsible for appearance/maintenance of all hospitality/facilities areas

  • Support clients and teams through excellent communication and professional level skills

  • Prepare for key client visits/liaise with building security staff

  • Convert monthly volumes into CLIENT Monthly Management report align with creating customized reporting for client

  • Oversees catering program for sites and ensures quality

  • Works closely with Facilities Management to ensure function and maintenance of meeting space

  • Develops and maintains Standard Operating Procedures for visitor access as well as special requests

  • Ensures SOP’s are consistently followed (I.e., mail procedures, visitor access, new hire procedures, office seating)

  • Holds Client Lead Communication Meetings: Communicate daily with internal and external clients

  • Maintains communication with Site Managers and guides and assist with any employee relations or performance issues

  • Responsible for catering and beverage orders as well as coordinating details with the Hospitality Manager, staff, reception, office support and building management when necessary

  • Process and follow up on all catering orders, along with providing daily guidance and direction to Hospitality Specialists regarding workflow, catering issues, logistics, events, etc.

  • Manager client vender relationships/validating vendor invoices and submitting for processing

  • Provide advanced administrative skills in typing, proofreading and editing various documents, coordinates projects, events, firm meetings and other initiatives requiring the ability to work independently

  • Manage and/or assist with various internal and external events and coordinate all office wide special events and projects with identified client

  • Create and bring new ideas for firm team building events

  • Assisting with cleaning kitchens, stocking supplies and tracking inventory

  • Greet visitors/guests – validate against guest list, provide badge, parking validation as necessary

  • Serve as company concierge in regard to guests, clients, staff and caterers

  • Maintain and update company phone and speed dial lists

  • Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set up prior to meeting times

  • Where/when appropriate, the individual will also be asked to help with other departmental/non-client business activities

  • May assist with daily management of facilities

    Required:

  • Requires high school diploma or GED.

  • 1-2 years of related hospitality and office experience

  • Will sometimes be required to move tables (most likely with assistance); Nothing over 50lbs.
    • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

    • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit . Should you have any questions/concerns, please contact our HR Department via our secure .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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