Job Description
*Note: RemotelyHR is hiring on behalf of Dan the Man for Mortgages
Dan the Man for Mortgages is seeking a highly organized and detail-oriented Licensed Mortgage Loan Coordinator to join our growing team. We are a fast-paced, client-focused loan service company dedicated to providing exceptional service and helping our clients achieve their loan needs, ultimately leading to home ownership or commercial property needs. The ideal candidate will have a strong understanding and experience in residential mortgage lending and commercial loan processes, committed to ensuring timely and accurate loan closings.
Job Summary:
The Licensed Loan Coordinator is responsible for managing the residential and commercial loan process with the borrower and lender, from initial application through to closing. This involves connecting to both borrower and Loan Officer to verify they fit the basic loan program parameters prior to connecting to Loan Officer/lender. As needed, it also includes coordinating with various parties, such as realtors, home insurance providers, credit repair companies, etc. and ensuring compliance with all regulatory requirements. The Loan Coordinator plays a critical role in ensuring a smooth and efficient loan process for our clients.
Job Duties and Responsibilities:
- Assist with researching current and additional lenders, loan officers, loan programs to provide new lender options for borrowers.
- Add all past client info to Salesforce or other CRM to manage database, reports, etc.
- Add current and new Loan Officers, lenders, financial advisors, realtors and other networking contacts to CRM to track and market our services to for additional loan opportunities.
- Manage connections to social media, requesting reviews from clients, referral partners, etc.
- Connect to prospective borrower, following up for additional questions, concerns in effort to move from prospect to client. As needed, connect to potential Loan Officers for additional info to provide benefits of loan to meet and exceed borrower needs.
- Collect and analyze some documentation, which might include income, credit report info, tax returns, bank statements, etc.
- Communicate effectively with borrowers, loan officers, realtors and other interested parties in the loan process.
- Maintain accurate and up-to-date prospect, client, Loan Officers, lenders, realtors and other contacts in the Customer Relationship Management (CRM) system.
- Proactively identify and resolve potential issues or delays.
- Stay current on industry info and best practices.
- Provide exceptional customer service to borrowers and all other parties involved in the transaction.
- Perform other duties, as assigned.
Essential Job Functions:
- Client File Management: Organize and manage client files from application to closing, ensuring all required info is collected, verified, and accurately entered into the CRM. This includes maintaining electronic files.
- Document Procurement and Verification: Request, receive, and review all necessary loan documents, including but not limited to income, credit reports, etc..
- Communication and Coordination: Serve as the primary point of contact for borrowers, loan officers, realtors, and other contacts. Communicate effectively and professionally, both verbally and in writing, to keep all parties informed of the loan status and address any questions or concerns.
- Compliance and Regulatory Adherence: Ensure loan process activities comply with applicable federal and state regulations, including RESPA and other relevant guidelines. Stay up-to-date on changes in regulations and industry best practices.
- Problem Solving and Issue Resolution: Proactively identify and resolve potential issues or delays in the loan process. Escalate complex problems to the appropriate parties as needed.
- Data Entry and System Updates: Accurately enter and update loan data in the CRM and other relevant systems. Maintain data integrity and ensure consistency across all platforms.
- Customer Service: Provide exceptional customer service to borrowers and all other parties involved in the loan transaction. Address inquiries promptly and professionally.
Qualifications:
- NMLS license required.
- High school diploma or equivalent required; Bachelor's degree preferred.
- 3+ years of experience as a Mortgage Loan Processor or in a related field.
- Strong understanding of the mortgage lending process, including program guidelines and regulatory requirements.
- Proficiency in using Salesforce CRM, Microsoft Excel and Word programs, and other related software.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Problem-solving and analytical skills.
Compensation and Benefits:
- Compensation: $25-$35/hour plus monthly bonuses, based on volume closed.
- Benefits: Work from home (100% remote position, must reside in California), WFH stipend, paid vacation and paid sick leave.
Equal Opportunity Employer:
Dan the Man for Mortgages is an Equal Opportunity Employer and values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We are committed to creating an inclusive and equitable workplace.
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Job Tags
Remote job, Work from home,