Job Description
Position: Senior Studio Manager About MiniLuxe Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.
We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don't just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!
About this Role: The Senior Studio Manager is responsible for the team development, financial performance, operational excellence of multiple studios within an assigned area. The Senior Studio Manager serves as a market lead influencing performance, offering development, and ensuring brand standards.
What You'll Accomplish: Team & Development, Client, Delivers Results/Operational Excellence
Studio Leadership
- Leads by example and inspires a team first culture
- Ensures team retention at all levels
- Ensures accountability of clean standards in all studios
- Supports studio teams in delivering on client experience and handling conflict resolution
- Accountable for operational excellence and execution of company initiatives
- Coaches and develops a team of studio support and service providers
Client Journey
- Delivers a first in class service experience
- Cultivates loyal 'fan' and 'superfan' client base and builds community
- Is a brand advocate and accountable to share the brand story
- Educates clients on service and retail offerings, and upgrades
Driving Studio Revenue & KPIs
- Develops business plans to achieve key business drivers for assigned studios
- Drives gross margin by managing studio utilization and optimization
- Manages all facets of the business
- Identifies opportunities to maximize staffing levels across studios
- Drives revenue based on achieving studio budgets
- Actively sources opportunities for in-studio events and buy-outs
Training and Development / employee journey
- Responsible for the onboarding and training of new team members in the market
- Provides ongoing training and development for studio teams
- Identifies top talent and creates career progression plans
- Develops a bench of talent for succession planning
Who You Are: - 3+ years of leadership experience
- Effective P&L management ensuring profitability
- Proven track record in operational excellence, revenue driving and profitability
- Excellent, clear communication, verbal, and written skills
- Exceptional interpersonal, planning and organizing, and leadership skills
- Highly motivated, results-oriented, and a self-starter
- Ability to influence, motivate, and communicate cross functionally
- Exceptional analytical and strategic planning skills with a strong attention to detail
- Effective organizational, time management and delegation skills
- Problem solver, able to manage operational issues with resilience
- Possess an overwhelming desire to exceed expectations
MiniLuxe Benefits - What's in it for you?- Competitive salary
- Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
- Retirement savings account aka 401k
- Free Services & Retail Discounts
- Flexible Schedules
- Continued learning opportunities
Job Type: Full-time
Job Tags
Full time, Flexible hours,