Fore2Feet Return Policy

At Fore2Feet, every pair of custom orthotics is individually made. We want you to feel confident in your purchase and know exactly what happens if your orthotics don't fit as intended.

We offer a 100% - 180-Day Refund Policy for qualifying fitting issues, together with our separate Lifetime Fit Promise for ongoing support.

1. Custom Orthotic Returns

MotionForm3D and Heritage custom orthotics are eligible for returns under the Fore2Feet 180-Day Fit Refund Policy.

Because these products are custom made, returns for a change of mind, ordering the wrong product, or preference unrelated to a qualifying fitting problem are not covered by this policy.

A qualifying fitting problem includes a genuine issue with fit, comfort, or intended function that remains unresolved after the required fitting assistance and correction process.

2. 180-Day Refund Eligibility

To qualify,

You must first report fitting concerns to Fore2Feet within 180 calendar days of the original delivery date.

Eligible returns receive a 100% refund of the amount actually paid for the orthotics, after any discounts, excluding separately charged shipping.

There is no declining refund percentage. We do not charge restocking fees.

Refunds are subject to the required consultation, adjustment, and remake process described in our 180-Day Fit Refund Policy.

Reporting an eligible problem within 180 days preserves your eligibility while you complete the authorized resolution process on time, even if that process extends beyond day 180.

3. Required Fit-Resolution Process

Before a fit-related refund is approved, the customer must cooperate with Fore2Feet's resolution process, which includes:

1. At least one personal fit evaluation or consultation.
2. At least one complimentary adjustment or modification opportunity.
3. At least one complimentary remake offer or opportunity if the fitting concern remains unresolved.

The customer must provide reasonable information and an opportunity for Fore2Feet to examine, adjust, or remake the orthotics.

Fore2Feet will not require a correction that is unsafe, inappropriate, or technically impossible. In such cases, we may advance directly to the next remedy, including a refund.

See the complete 180-Day Fit Refund Policy for definitions and deadlines.

4. Return Authorization

Contact Fore2Feet before sending any orthotics to us.

Email: contact@fore2feet.com
Phone: 704-704-2167

Describe your fitting concern and include your order number.

We will provide the next steps and, when a physical return is needed, a Return Merchandise Authorization (RMA) number.

Do not send products without authorization.

5. Return Shipping

Original shipping charges are not refunded.

Customers are responsible for the cost of shipping orthotics to Fore2Feet for an authorized fitting adjustment or final refund return.

Fore2Feet covers standard return shipping back to the customer for a qualifying complimentary adjustment or remake within the contiguous United States.

Shipping outside the contiguous United States, expedited delivery, and other special arrangements must be agreed upon in advance.

Nothing in this section limits remedies or shipping reimbursement required by applicable law for defective or nonconforming products.

6. Product Condition

Customers may wear their orthotics normally to evaluate their fit.

Normal wear during reasonable fitting and evaluation does not disqualify a refund.

However, refunds may be denied when the claimed fitting problem is caused by:

• Accidental or intentional physical damage.
• Unauthorized cutting, trimming, reshaping, or alterations contrary to supplied instructions.
• Use in footwear materially different from the intended or approved footwear, when that use causes the problem.
• Use inconsistent with the product's supplied care or fitting instructions, when that misuse causes the problem.
• Loss or inability to return the orthotics when a physical return is required.

Normal cosmetic wear alone is not grounds for denial.

A qualifying refund claim cannot be rejected solely because the customer attempted to follow Fore2Feet's authorized fitting or adjustment instructions.

7. Refund Processing

After the authorized return is received and eligibility is confirmed, Fore2Feet will initiate the refund within 10 business days.

The refund will be made to the original payment method when available.

Additional bank or payment-provider processing time may apply.

8. Heritage Custom Orthotics

Heritage orthotics are covered by the same approved 180-Day Fit Refund Policy, including its required evaluation, correction opportunities and qualifying full-refund remedy.

Heritage's included pedorthic exam remains part of its individual fitting experience.

Any separately purchased professional service is governed by its own disclosed service terms and is not included in the orthotics refund unless required by law or expressly stated otherwise.

9. After 180 Days

New refund requests for fitting concerns first reported after 180 days from original delivery are not eligible under the voluntary 180-Day Refund Policy.

Customers may still qualify for assistance under the Fore2Feet Lifetime Fit Promise.

This does not limit any non-excludable statutory rights or remedies for defective or nonconforming products.

10. Contact and Returns

Fore2Feet LLC
Attn: Returns — RMA Number
9433-A Pineville Matthews Rd
Pineville, NC 28134
United States

Email: contact@fore2feet.com
Phone: 704-704-2167

Please obtain an RMA before shipping.

Important: This Return Policy works together with the Fore2Feet 180-Day Fit Refund Policy and Lifetime Fit Promise. The 180-Day Fit Refund Policy contains the complete conditions for fit-related refunds. Neither policy limits rights that cannot legally be excluded.